Frequently Asked Questions

Gear and Equipment

 

CAN I BRING MY OWN BICYCLE? WHAT ABOUT MY SEAT?

 

Yes, please do!  We encourage it! If you’re needing a rental please let us know as we can give you some suggested companies that provide great bikes for your ride.  You can bring your seat as that will help with your comfort level on the trail. If you’re flying, there are several bike shipping options that may be cheaper than trying to get your bike on a plane with you. We do ask that before your trip, you take your bike to get a routine tune-up and double check that it’s ready for riding.

 

 

CAN I RIDE A TANDEM? A RECUMBENT? A TRIKE?

 

Sure! If that’s the kind of bike you’d like to experience your tour on, then by all means bring it along. We recommend our guests maintain a speed of 10 miles per hour, so consider your bike of choice’s capabilities before making your final decision. Luke rides a three-wheel recumbent bike on both the KATY and MCT trails with ease so feel free to bring yours along.  Please let us know if you are bringing a bike other than a standard bicycle so we can ensure room in our trailer.

 

WHAT ABOUT ELECTRIC BIKES?

 

If you have your own personal electric bicycle and would like to bring it to ride on the tour, please bring it along!   Let us know that you are bringing your electric bicycle, and give us an idea of how much it weighs. 

 

WHAT KIND OF LIGHT DO I NEED FOR RIDING THROUGH TUNNELS?

 

Our tours do pass through tunnels but none are of length that require lighting.  Please bring lights along if you plan on using your bike in the evenings after the tour.

 

DO I NEED A BIKE LOCK?

 

No. Your bikes will always either be on the route, locked on top of the van, or locked inside our trailer. If bikes are ever left outside for any reason, your guides will ensure that they are securely locked and looked after.

 

CAN BIKE GUIDES FIX MY BIKE IF SOMETHING GOES WRONG ON THE TRIP?

 

Yes and No. Guides can handle light maintenance and routine mechanics. Of course we’ll fix your flat, adjust your seat and put air in your tires should you need it. Each trailer is equipped with a tool kit, as well as spare tires and tubes. If a replacement is needed on a rental bike, we’ll switch out the tube or tire. If your personal bike needs a replacement, the price of the part will be added to your tour cost.

 

Getting There And Away

 

HOW DO I GET BACK TO MY CAR AT THE END OF THE TOUR?

 

Your guides will shuttle you back to your car’s location, where you began your tour or met as a group on that first morning.

 

WHAT AIRPORT SHOULD I FLY INTO TO MEET MY GUIDES?

 

Both the KATY and MCT tours start locations are near the St. Louis International Airport (STL).  Please see the tour specifics for times to fly out after the tour. If you want an extended stay outside of the hotel dates for the tour, please let our tour agent know to plan your extra night’s stay.

 

DO YOU OFFER CUSTOM DEPARTURE DATES?

 

We offer custom tours to groups of at least four people who may want to tailor their tour a little bit. Give the office a call and we’ll work with your group to build the vacation you’re looking for.

 

Reservations And Payments

 

WHAT DOES SINGLE SUPPLEMENT MEAN?

 

The single supplement fee is only incurred if you are traveling alone or desire the guarantee of your own bed. The rates we pay for our overnight accommodations are priced based on double occupancy, or having two people in each room. If you are traveling solo, or with another person but know you want separate beds, paying the Single Supplement fee guarantees that you have a private room, and a bed, to yourself when you pull into each night’s lodging.

 

WHAT’S THE LATEST I CAN CANCEL MY RESERVATION AND STILL GET A REFUND?

 

When you make your reservation, we require a $250 non-refundable deposit. To receive a full refund (minus the deposit), you’d need to cancel 60 days prior to your departure date. After 60 days, we can only offer a 75% refund, minus the deposit. After 30 days prior to your trip departure, we cannot offer any refunds.

 

WHAT TYPE OF “TRIP INSURANCE” DO YOU RECOMMEND?

 

Emergencies happen, you never know when a medical or family crisis may occur that will force you to change your vacation plans. Crossroads Bike Tours does not offer Trip Insurance however below are a few great travel insurance suggestions are:
Sports Cover Direct  https://www.sportscoverdirect.com/insurance/cycling-insurance/

Berkshire Hathaway Travel Protection https://www.bhtp.com/?gclid=EAIaIQobChMIiI6X45D74gIVCL3sCh3HoAX-EAAYBCAAEgLh5_D_BwE

 

  

Out On Tour

 

IF I SHARE A ROOM, DO I HAVE TO SHARE A BED?

 

Possibly. Many hotels where we stay along your tour are Inns and Bed & Breakfasts that only have 1 bed per each room in their lodging. However, there are also accommodations that provide 2 separate beds in some of their rooms. Only the single supplement fee will guarantee your own room/ bed for each night!

 

IS WATER AVAILABLE TO RE-FILL MY WATER BOTTLE ALONG THE WAY?

 

Yes! At every support stop, there will be a cooler with ice water for you to refill. We will also have energy bars and other items to keep you fueled during your ride.

 

CAN VEGETARIAN/GLUTEN FREE/VEGAN DIETARY NEEDS BE ACCOMMODATED?

 

Possibly.  We make every effort to stop at restaurant with a varied menu that includes vegetarian, gluten and vegan items but we can’t always guarantee that we’ll be at a restaurant with a gluten-free or vegan menu.

 

HOW IN SHAPE DO I NEED TO BE?

 

You will enjoy your ride more if you have been riding your bike on a regular basis for the past 30 – 60 days.  Getting your rear end accustomed to long rides is almost as important as preparing the rest of your body. You aren’t training for the Olympics however you do want to ensure your body can handle the 30-40 miles a day with occasional breaks.  We are not into speed on these tours but you should be able to maintain a 10 mph. pace at the minimum.

 

WHAT IF I CAN’T RIDE THE AMOUNT OF MILES SCHEDULED FOR THE DAY?

 

We have our support vehicle along the route when we are on the trail. If you feel like taking a break, our guides will be waiting for you with the van and trailer, as well as some much-deserved food and drink. It’s at these times that you can make the decision to continue riding for another leg, or hop in the van for a break. The guide driving the van will appreciate the company!

 

WILL I BE ABLE TO ACCESS MY LUGGAGE DURING THE DAY?

 

During the KATY ride your luggage will be in the SAG trailer however for the MCT ride, your luggage will be in your hotel room.  We recommend bringing along a backpack, or a day pack to keep in the van and store your essentials. That way if you’re missing something out on the route, you can just dive into the van at a support stop.

 

CAN SOMEONE ACCOMPANY ME ON THE TRIP BUT NOT RIDE A BIKE WITH THE GROUP?

 

Yes, they can ride in the van at regular trip cost. We do not offer discounts to guests who choose not to ride a bike, but welcome their company if they would like to join the trip.

 

WHAT SHOULD I PACK IN CASE OF RAIN OR BAD WEATHER?

 

Along with your welcoming paperwork, you’ll also receive a packing list. We can never predict the weather, so it’s important to pack clothing for all contingencies. The packing list will include our recommendations for packing for rain and changeable weather.

 

ARE TRIPS CANCELLED BECAUSE OF WEATHER?

 

Only in extreme circumstances do we cancel a tour. Trips depart rain or shine! However, in the unlikely event of a severe weather event, a tour may be cancelled.

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